Problems With Wells Fargo Services Continue for Second Day

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"I noticed when I was trying to pay my student loan payment and then I noticed all the talk on social media and was more aware of the problem", she said. The bank said that issue has now been corrected.

The bank said Friday transactions, such as balances and deposits, that were not visible through online banking or ATMs on Thursday and early Friday were processed normally. For now, she plans to stick with Wells Fargo, the nation's fourth largest bank.

Friday was day two of banking problems for customers, those who rely on mobile banking and ATMs were very concerned.

Whitney Dawe uses the Wells Fargo app every day; he's been banking with them for almost eight years.

"While we restored operations throughout the day and continue to address customer concerns, our recovery from these issues was not as rapid as we or our customers would have expected", CEO Tim Sloan said in a statement. Customers complained that they were unable to access online and mobile banking, and some customers reported they were unable or restricted in their ability to withdraw cash.

In response to the power shutdown, applications were systematically re-routed to backup data centers through Thursday. "It makes you a little nervous as to what's going on".

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In a release late Friday morning, the bank said it would extend hours at all 5,500 branches by one hour Friday, Feb. 8 and Saturday, Feb. 9 (if the branch would regularly be open on Saturdays).

Wenkheimer said getting through to customer service has been the biggest frustration of all.

"Just more information for their customers and when am I going to be able to make a payment, is it going to negatively affect my credit score and all that".

"(It's) too much trouble to switch", she said.

It is unknown how many Wells Fargo customers have been impacted, but the fire at the unspecified location has caused reported outages to Wells Fargo's mobile banking app as well as its online banking portal.

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