Google Explicate Its Stand On AI Voice Calling System


In one of the more jaw-dropping moments at Google I/O, Google CEO Sundar Pichai demonstrated a phone call by Google Assistant to make a booking at a hair salon, and the conversation felt like two humans talking to each other, with no hint that one of the speakers was an AI platform. We're just getting started, but we're excited for how Google Duplex can connect small businesses with Google Assistant users.

The preview has led to a widespread outcry across the tech spectrum, many calling it scary and creepy while others raising various ethical and moral questions.

Responding to the controversy, Google emphasized that transparency will be an important part of the feature.

Now, following the outcry, Google has made a decision to add a built-in disclosure to the system with some sort of a verbal announcement to the human on the other end that they are in fact talking to an AI. "What we showed at I/O was an early technology demo, and we look forward to incorporating feedback as we develop this into a product", said a Google spokeswoman in a statement to CNET. This assistant is available in TV panels LG model number 2018, including TVs OLED TV and UHD TV SUPER system ThinQ AI. As per Google's demo, which involved the AI assistant making a supposedly real call to book an appointment at a hair salon, there was no indication the call was from a computer.

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Whether you're a fan of Amazon's Alexa, Apple's Siri or the Google Assistant, it's hard to ignore the rise of the AI voice helper.

Even though Google explained on Thursday it'd Make Sure That the bot is "suitably recognized", it has not shared specifics on how exactly those disclosures could be put into place.

Another big new development for Google Assistant is the news that it's coming to Google Maps. The feature kicks in when users ask the Assistant to make a reservation and provide a date and time. "But sometimes you need to pick up the phone and call a business to get something done", he said. And if not, the Assistant will call the business on your behalf. "We want to be clear about the intent of the call so businesses understand the context", they added. "For such tasks, the system makes the conversational experience as natural as possible, allowing people to speak normally, like they would to another person, without having to adapt to a machine".