Apple hit with class action suit over MacBook, MacBook Pro keyboard failures


In a petition, the posting said "it's time" for Apple to recall "every MacBook Pro released since Late 2016, and replace the keyboards on all of them with new, redesigned keyboards that just work".

Apple needs to make rounds to the court.

A class action lawsuit has been filed against Apple in a federal court in California for allegedly using a flawed keyboard design in its MacBook variants since 2015 and deciding to go ahead with the design despite knowing being aware of the flaw.

According to a recent report, it was revealed that Apple's use of the new butterfly mechanism on its 2016 MacBook Pro keyboards are failing at twice the rate compared to the previous design.

Thousands of user reportedly complained about the issue they faced. Both laptops feature the company's butterfly keyboard mechanism, an ultra low-profile switch advertised as both more responsive and robust than traditional scissor-type components.

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The lawsuit claims the MacBook has been assembled in such a way that when "minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register". The average price of replacing a malfunctioning keyboard is somewhere near $700, too much to ask for but that's what the users had to face. Apple had to replace not only an unresponsive key, but a substantial part of their MacBook for free while under warranty. Many users were forced to take their laptop for a trip to the service center. At that time, senior VP of Worldwide Marketing Phil Schiller was quoted saying that "the keyboard was four times more stable than that scissor mechanism".

In the time since The Outline first published its piece, AppleInsider conducted an investigation of Genius Bar locations and third-party fix shops showing that 2016 MacBook Pro keyboards were failing twice as much as older models.

While Apple never acknowledged the flaw in public, it did encourage users to clean their keyboards with a can of compressed air.

The plaintiffs in the suit are seeking damages and legal fees, and are separately demanding that Apple admit to the design flaw in the butterfly switch keyboard. "[Apple should] return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops".