"This was the worst moment of my life", said Ross. The seasoned boaters called it traumatic.
They were making a beeline for NY from a Bahamas get-away when they cruised directly into the furious winter storm that battered the East Coast.
"When you're on a boat in the middle of the ocean and water is pouring down the stairs, you're thinking 'this is not going to end well, '" she added.
The trip left the Bahamas last week before the storm to make its way to NY.
Videos taken by passengers and shared on social media show the ship listing as waves churned outside, heavy rain and wind whipped at the windows, and water flooded into carpeted hallways and staircases.
Karoline Ross was on board with 21 members of her family as they visited the Bahamas for an 80th birthday celebration. "'It was so tilted I was shaking".More news: Dark Souls Remastered On Xbox One, PS4, And PC Announced
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There was water and broken glass everywhere.
Olivia Ross said: "There were people crying, everyone was throwing up, it was a nightmare. But they wanted to get all those new customers with new money with a 14-day cruise". "Due to the ship's late arrival on Friday and the ongoing weather situation, embarking guests are encouraged to arrive to the pier on Saturday morning".
One passenger declared it was a "cruise from hell".
The company also apologized to guests for any discomfort, and said they're working with individual guests directed affected by the ordeal for compensation.
"It's more about revenue".